1221
QUESTION 4
How would 'moments of truth' be applicable to Jacks' business context
Write a paragraph of 200 words about the cycle of service as it would apply to
Jack's context.
Jack decides to use recognition as a motivating factor to encourage his
employees to be productive. Provide THREE practical examples. (3 x 2) (6)
(18)
TOTAL SECTION B: 70
GRAND TOTAL: 100​
