Answer:
You cannot give out the information until you have conformation that it is actually Tamara's mom. Once you have conformation, you must explain the situation as calmly as you can even if Tamara's mom is not calm. Yo must apologize for her not knowing and confirm that the meeting is acceptable if Tamara is underage. If Tamara is not underage, you must let her know that you can not deny Tamara the help.
Explanation:
sorry if it is wrong.