Answer:
Negative feedback that is addressed correctly can help build customer loyalty..
Analytics and other new technologies help developers evaluate feedback.
The feedback loop is not closed until action is taken to address the feedback.
Explanation:
Feedbacks are simply complaints, abuses, praise which service providers do get when customers allowed to respond or give commebts on the services rendered. It is an essential channel for consumers to channel Thor grievances and well as praise while also allowing service providers take adequate note of shortcomings and areas which could be improved upon in their products or service offering. Proper evaluation of feedbacks with regards to sensitivity and humor goes a long in molding good customer relationship and loyalty.
Prioritization of negative feedbacks by angry customers should be handled carefully and noted in other to proffer adequate fix and foster good future relationship.
