Question

Your perceived credibility determines how others receive and react to your communications. You will test your ability to identify actions that correspond with the three elements of credibility: competence, caring, and character. Match the action with the most appropriate area of credibility.


a. Following code of conduct
b. Doing what you say
c. Talking to customers
c. Talking to employees
d. Meeting deadlines
e. Encouraging openness
f. Gaining record of success
g. Sense ofaccountability

Answer 1

Answer:

Credibility

Matching the action with the most appropriate area of credibility:

Competence:

a. Following code of conduct

f. Gaining record of success

Character:

b. Doing what you say

d. Meeting deadlines

g. Sense of accountability

Caring:

c. Talking to customers

c. Talking to employees

e. Encouraging openness

Explanation:

Competence is the professional skills and abilities that one needs in order to accomplish specific tasks.  It is developed by experience.  Caring is the compassion that one displays in understanding the interests of others and connecting with them. Character is the reputation that one gains by being committed to high morals and values.