Answer: can see how their actions contribute to the success of the firm.
Explanation:
The balanced scorecard shows the results of the actions that a particular company has already taken. It is used by the managers to track of activities that are to be executed and to also monitor the consequences of the actions that were taken.
The balanced scorecard can be made more effective by developing it at a detail level so that employees can see how their actions contribute to the success of the firm.
