Question

Documenting findings, actions, and outcomes of network troubleshooting calls is an essential part of the troubleshooting process. List the reasons why documentation is critical, and discuss the form that this documentation could take (e.g. blogs, wikis, professional document management software, etc). Include a detailed description of what information would need to be saved.

Answer 1

Answer:

The main purpose of documentation is for future reference on the cost, materials, procedures, and techniques used in a task. It can be in form of a video log, report, digital text document or software, etc.  

Explanation:

Documentation is an important practice of taking notes of events during a process. It could in the process of creating or discovering new ideas or repair or management of existing processes. It holds the time, cost, technique, event name, measures-taken, etc, that would totally describe the event.