Answer: Difficulty involved in tracing the link between service and financial returns.
Explanation:
Many companies believe that service is a cost rather than a revenue producer due to the following reasons;
- There is this difficulty in tracing the link between service and financial returns.
- Profits are not directly linked to service provided most times, so it seems as though the service rendered was a cost rather than a revenue
- When service is rendeded most times, the results are not seen immediately, as it would require time to get tvalue and profit for what was done.
