Which closing best expresses a desire to satisfy the customer and signals confidence that the problem has been resolved? a. We appreciate that you let us know about your unfortunate situation. We hope you agree that we demonstrated how much we consider customers our No.1 priority. We can't give you cash for your defective bag, but you can exchange it for an item of equal or lesser value at any retailer that carries the Yuma brand. b. Thanks again for writing. Your satisfaction is our utmost goal. We hope that the new bag will help you get over your disappointment and the inconvenience of buying a defective product. As I said before, such flaws are extremely rare. c. Please take the defective gym bag to any retailer carrying our brand to exchange it for a new hard-wearing Yuma bag.

b. Thanks again for writing. Your satisfaction is our utmost goal. We hope that the new bag will help you get over your disappointment and the inconvenience of buying a defective product. As I said before, such flaws are extremely rare.

Explanation:

The closing of 'a' in this case sounds unbusinesslike, to say the least. It is very much unlike the closing of 'b' which is very apt. The customer should never be made to appear to be at fault for patronizing our products. The customer's satisfaction should be the utmost guide for maintaining correct customer services. Trying to attribute a product's fault to a customer is totally wrong and sounds unprofessional. Finally, option 'c' lacks basic customer service courtesy as it appears to be a command directed to the customer.