Larry is a business owner who has made a practice of sending holiday cards
to all of his customers each year. Is this a harmful or helpful practice for a
business to do? Why?
O A. It is a good practice because it keeps customers from voicing
their complaints about his business.
B. It is a bad practice because it is mixing personal life with
business.
O c. It is a good practice because it encourages the building of long-
term, personal relationships with customers.
D. It is a bad practice because most customers are more annoyed
with mailings like that more than they are appreciative of them.
