Imagine you work in the medical records department of a large clinic. When you check the voicemail one morning, there is a message from Mrs. Jones, a patient’s wife. She is unhappy because the office has refused to release her husband’s medical records to her. Releasing the records to Mrs. Jones would be a violation of the patient’s privacy.
You must respond to Mrs. Jones. Decide what medium you will use to most effectively communicate your message (phone, email, text message, etc.) and compose the response you will provide to her.
