Question

1. In your perspective, what is the importance of contrast in culture among multicultural organizations? Cite a situational example to support your answer. 2. As a Filipino, cite an example based on a category or dimension of culture that explains how it impacts work processes in a tourism and hospitality organization (e.G., hotel, airline, restaurants, etc.).

Answer 1

1. Different people with different backgrounds can create input of ideas and mindset which are diverse and might be innovative to the group where those individuals are inserted in. For example, imagine an office where there is a problem with heat due to an AC malfunctioning, some of the people who work there might come from very warm countries and they might know methods to reduce the temperature of the building. They can input ideas about architecture where the heat is easily dissipated from the office.

2. Some people in the Philippines have a different time to show up in a non-formal meeting, as a gather in a public space to spend time with friends. This might be understood as a lack of care about the other people involved in the meeting. Especially, if a European is invited. This might influence the meetings in restaurants and bars, causing frustration if this knowledge is not spread between the foreigners.

Answer 2

The contrast in culture between multicultural organizations aids in greater

• creativity and innovation within an organization.

Multicultural organizations are those composed of people of different origins, genders, and cultures, which is a very common reality in today's globalized environment.

A situational example of how these companies can help to increase:

 

• learning and innovation,

is a company that wants to establish itself in a country with a strong culture, such as India, and needs to adapt its products and services to meet local demand, and then hires an Indian business consultant to assist in this process by providing a better insight into Indian customs and preferences.

In the tourism and hospitality industry as a hotel, it is essential that employees have multicultural skills to satisfactorily and ethically serve guests from different parts of the world who speak different languages ​​and have different customs and values.

Therefore, with the increasingly globalized world, it is necessary to search for the development of multicultural skills that guarantee essential ethics and respect when dealing with people from different cultures.

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