Imagine that an author portrays a character as a likeable person. However, the author is holding back negative information about the character's personality, actions, and relationships. How might that strategy help create surprise?
Answer: if your opinion is nothing but positive of one character, and you perceive them as the “good guy” seeing their flaws and bad actions surprised you because you didn’t think they were capable of that and it’s not in their “nature” to act that way.
