Question

Lisa works as a customer service representative in a footwear showroom. She recently encountered a customer who didn't seem to be happy
with any of the products because of a bad experience with the store in the past. At one point, the customer started being rude and
unreasonable. However, Lisa handled the customer with a smile and a pleasant demeanor. Which crucial customer service skill does Lisa seem
to possess?

A.persuasiveness
B. attentiveness
C.patience
D. Knowledge

Answer 1

Answer:

C.patience

Explanation:

The correct option would be C.

Patience is one of the characteristics or core skills of a good customer service representative which entails being able to stay calm in the faces of undue provocation.

Ordinarily, an impatient person will get angry when provoked but a good customer service involves being able to tolerate insults and abuses without getting angry. Like the saying goes "customers are always right".