Question

You are the IT manager for the Andrews Company. A large shipment of new computers has just arrived. You notice that the inventory is short one computer. The invoice, however, clearly states that all the computers ordered were shipped. You suspect that one of your employees (Bill) has something to do with the missing computer. Which of the following actions would be most effective in dealing with the missing computer?

a. Rule out other explanations such as an error by the computer distributor.
b. Ask another employee who is close friend of Bill’s to talk with him about the issue and to report back to you.
c. Send a letter to the computer distributor to document in writing that there was a problem with the shipment.

Answer 1

Answer: a. Rule out other explanations such as an error by the computer distributor.

Explanation:

Accusations without proof can be a very dirty affair as it can soil reputations if proved to be false both of the accuser, and the accused.

For this reason, it is best that you eliminate all other sources of error before you act on the suspicion that Bill has something to do with the missing computer.

These sources of error include an error from the Computer Distributor so Option A is correct.