Question

AnaCarolina and Jaco work at Duke Manufacturing, and they are tasked with determining appropriate performance metrics for the internal processes perspective of Duke's balanced scorecard. Which of the following is the best metric for this situation? a. number of returns due to incorrect products shipped in response to ordersb. operating throughoutc. return on investmentd. material price variance

Answer 1

Answer:

b. operating throughput

Explanation:

Based on the information provided within the question it can be said that the best metric would be operating throughput. This is because the balance scorecard needs to keep track of the execution of activities done by the employees, therefore using the data of operating throughput would allow Duke to accurately measure how well the employees are performing based on how much product they have created.