Answer:
Find attached complete question with the multiple choices:
The correct answer is false
Explanation:
The statement implies that in an hospitality business,13% to 16% of the guests checked in, in order to be served for free.
Hospitality business sector prouds itself in having clients that have taste and want value for money,this is evident in their ability to make payments for hotel reservations prior to arrival,as a result ,it would be out of place to say 13% to 16% of such individuals want free service.
Everyone knows that such luxury of service comes at a premium price,it is not in anyway similar to buying a course online where to some extent you enjoy a free service(freemium) and expected to pay for any service above the minimum.
All in all,hospitality is pay as you go.
