Question

The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year. He needs to be ________, by quickly addressing any problems that occur.

A. empathic
B. tangible
C. responsive
D. assuring
E. reliable

Answer 1

Answer: Reliable

Explanation:

According to the above analysis, Ryan's customers develop would only renew their yearly lawn care service based on the attitude they develop. Based on this, Ryan needs to be reliable by quickly addressing problems that occur.

Reliability has to do with trusting someone to b competent, accurate, trustworthy and performs consistently well. When the customers realize that Ryan is a reliable person, they'll renew their lawn care service.

Answer 2

Answer:

The correct answer is C. responsive.

Explanation:

Being receptive is the ability to receive external stimuli, listen and easily accept what a person wants to communicate to us. Being a receptive person is knowing how to communicate with others, is expressing our feelings and our opinions with facts, signs or displays of affection.

A receptive person in addition to having the faculty of listening, respects the opinions of others and understands the information that another person wishes to transmit.