this customer called today and totally yelled at me. she said there was a mistake on her bill, but i totally did not cause the problem. she went on and on about how this was the fourth time there was a mistake on her bill or something like that. like i care! but she's gonna call again tomorrow. what do you want me to do to get this lady off my back?
Inform the woman that you are not the appropriate guy to talk to in this situation. Tell her to notify a spokesperson from the executive that operates with the billing with her company that can assist. If she starts nagging tell her to write with expatiate detail reasoning why the amount of charge in the bill was a mistake.
