Question

A helpdesk technician takes a call, "Good morning, this is the helpdesk. My name is Greg. How may I help you today?" The frantic caller states, "My computer will not turn on and I have a presentation in 15 minutes." The technician responds, "Now calm down and let us see what we can do." The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?

Answer 1

Answer:

Identify the problem.

Explanation:

This is the first step of trouble shooting.

The technician must first of all most be able to identify what could have led to the problem ( the computer not turning on). He will think of possible things that could lead to that issue first before knowing what next to do.