Answer:
The correct answer is letter "D": strategy.
Explanation:
Organizations must come up with different strategies at the moment of starting their operations. Every entity needs to create contingency plans to use them as tools in front of adverse situations. Otherwise, when problems come, enterprises will not know what to do to mitigate the impact of those issues.
Therefore, the lack of thought-out anticipation change forces the company where Carlos, Juan, and Rita work to make a strategy change.