Question

Roslyn owns a consulting firm and wants to improve the business. Which action is most likely to help her achieve this goal?

A.
decreasing costs by laying off staff
B.
increasing revenues by reducing prices
C.
offering more services
D.
conducting regular customer feedback sessions

Answer 1

Answer:

D.  conducting regular customer feedback sessions

Step-by-step explanation:

A regular customer feedback sessions will help Roslyn the most in achieving her goal of improving the business.

Customer feedback sessions are the best means to gain insightful perspective into the values delivered by any firm or company.

• These feedback will provide her with a way of tracking the efficiency of the work she is doing.
• Decreasing costs by laying off staff is not a proper way to improve a consulting outfit. It might even project the company in a bad light.
• Increasing revenues by reducing prices just like offering more services will not help in grooming her business any better.