Answer: A- Explained in the explanation column.
-B)Business letters produce a permanent record.
Explanation:
A)it is necessary to send a buisness letter after phone conversation to outline and address the issues discussed on the phone and to highlight additional details incase you missed it out during the conversation. if the conversation was favourable, it is necessary to send an appraisal buisness letter thanking the buisness associate or customer. This helps to further improve rapport with the customer.
B)Business letters provide a PERMANENT written record and a high level of confidentiality to get ideas and thoughts across. These can be sent to give positive or negative messages or render apologyg to place an order, or complaints etc
These type of letter are RARELY INFORMAL, conveying a clear message of intent and should thereforeleave no room for obscurity.
