Answer:
The correct answers are letters "D" and "E": Document facts logically, objectively, and unemotionally; Provide specific details about what went wrong.
Explanation:
Claim letters are reports filed by consumers because of several reasons such as purchasing a defective device or inefficient customer service support. While replying such letters with the outcome of the case, it is important to make a summary of the claim of the client in the body of the message to then explain what the facts regarding the complaint are.
The facts must be stated objectively along with the terms and conditions that apply to the claim. Those facts must be clear and detailed enough for the customer to understand a denial in case the result is negative.
