Answer:
Denial
Explanation:
Mai experiences her culture as the only good one, viewing her world as "superior" and other cultures as "inferior." According to the development model of intercultural sensitivity, Mai is in denial state of ethnocentrism.
Denial in intercultural sensitivity involve people those in a stage that deny the existence of cultural differences, these individual does not recognize cultural differences because they believe that their culture is the only real culture and lead to failure in intercultural sensitivity with other culture.
Denial in intercultural communication was created based on the belief that a person's culture is the only real culture. People in this stage often fail to see cultural differences and tend to isolate themselves from other groups (Cushner, McClelland, & Safford, 2012)
