Question

In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except: automation. standardization. tight quality control. removing some services. customization.

Answer 1

Answer:

The correct answer is customization.

Explanation:

Personalization refers to the fact that the products produced are able to be modified according to what the client requires, satisfying their needs.

Delivers outstanding products with superior characteristics.