The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome. Read the scenario. Your manager asks you for advice about a request e-mail she is composing to a customer. What advice would you give?A. Give an approximate date for the deadline in the body.B. Place the deadline in the opening.C. Set an end date to take action in the closing. Read the following request message.To: Customer Support From: Helen Martin Subject: Warranty Information for Netbook ComputerRevision A: 1. Where do I find my warranty information?2. How long does the average netbook repair take?3. Do I need to mail in my netbook for repairs or bring it to your local repair shop?Revision B: 1. Where is my warranty information? B. How long does the average repair take? C. Do I have to mail in my netbook?Revision C: Where do I find the information?How long does it take?Can I take it to my local shop?Which of the preceding revisions is the best revision for the body of this message?A. Revision BB. Revision CC. Revision AComplete the following sentence with the drop-down menu.Direct response messages might _______.a. include long, flowery descriptions.b. use the "me" view.c. supply explanations and additional information.Read the scenario: You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received. How should you respond to the customer?A. Acknowledge the problem, and let the customer know that the company is working to rectify the situation.B. Document and delete the comment. You don’t want news of the flawed product to spread.C. Let the comment stand. No response is necessary.

These are typical day-to-day Customer engagements Businesses have to maintain to stay relevant for a long time or have a bunch of disgruntled Customers who can destroy their Business through negative reviews.

Explanation:

It is very unlikely Businesses won't encounter product failures or products not performing to the expectations they have advertised to the Buying public; hence the need for a robust Customer Service team to quickly make corrections to such failures.

Scenario A:

The Customer unsure of where to find her Netbook Computer warranty details, and also needing guidance on whether to mail the item across or come physically to the local repair shop and also requesting the average time it takes to correct the problem`requires an answer.

The correct response would be to supply explanations and provide additional information to ease the pain of this customer. The average repair time should be indicated in the body of the mail with indications on some of the type of problems that have been resolved in the past and time it took to get the repairs completed.

Scenario B:

The Customer who posted angry comment about a failed suitcase has every right to be angry. The situation he found himself may have been very embarrassing leading to having to share luggage with a Partner or shop for a new suitcase all together; as such the response needs to be re-assuring, comforting and seeking to make amends for the blunder.

Thus, the proper feedback will be to acknowledge the Problems, get the Customers details and forward it for resolution; whilst assuring the Customer the company is working to rectify the situation