Answer:
Susan encourages criticism.
Explanation:
In business, critical judgments are necessary for one to be able to improve and meet up to standards. Critical judgements might either be positive or negative responses.
Critics are accepted and significant because the quality of assessments by the critic can make one come up with better ways to achieve goals or meet customers demands. A good critic should have evidences to back up his or her claim. It's not the job of the critic to either be right or wrong but it's his job to convey his or her opinion on certain issues clearly.
Answer:
Is encouraging critical encounters.
Explanation:
Susan by encouraging her customers to give honest feedback on services they do not find satisfactory is encouraging critical encounters.
Customer satisfaction is a critical success factors for a business and when candid opinion of a business's performance with regards to service is received, it gives pointer to critical areas the business can improve to vecome more successful.
Other means of getting customer feedback include the Net Promoter Score and Customer Satisfaction survey.
