Question

An insurance company monitors customer complaints. There are several possible problem categories including wrong bill sent, charges too high, failure to add new coverage, deletion of existing coverage and incorrect address. Which of the following can be used to determine the percentage that each problem contributes to customer complaints.



Scatter plot



Control chart



Pareto Diagram



Taguchi Diagram

Answer 1

Answer: scatter plot

Explanation: Scatter plots are used to plot data points on a horizontal and a vertical axis in the attempt to show how much one variable is affected by another and they are used to show relationship between two variables. A scatter plot however, uses dots to represent values for two different numeric variables.