It is classified as Weakness in SWOT analysis.
Explanation:
SWOT analysis is performed to understand the characteristics of any start ups. It is the abbreviation of Strength, Weakness, Opportunities and Threats. It helps in self analyzing and to plan strategically for improvements. So in this different loopholes, advantages, benefits, profits and loss attained by any organized is classified in these four options like Strength, Weakness, Opportunities and Threats.
In the present case, the problem of slow service speed by Tito's company lead to reduction in customers. Also many of the customers are not returning back due to its slow speed in servicing any instrument. So this loophole is placed in the box of weakness in SWOT analysis. So it is classified as Weakness in SWOT analysis.