Question

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue

Answer 1

Answer:

Research the error message on the web.

Explanation:

Answer 2

The first step you should take in resolving this issue is to research the error message on the web.

What is an Error message?

This error message is known to be a form of information that is often shown when a sudden issue occurs, usually on a system or other device.

Conclusively, The former technician had recorded the message, thus making it easy for the present technician to find out about the error before coming to the customer’s location.

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