Question

Modern quality management is distinguished by attention to the voice of the customer, employee involvement, and continuous improvement : True False

Answer 1

Answer:

The statement is: True.

Explanation:

Modern quality management focuses on consumer satisfaction, prevention before inspection, and product quality planning and control. One of the most recognized characters on quality improvement is Joseph M. Juran (1904-2008) with his book the "Quality Control Handbook" (1984) where he remarks on the importance of constantly be looking for product development.