Answer:
The correct answer is letter "A": questions as statements.
Explanation:
Using questions as statements is a selling technique in which the salesperson allows the prospective buyers to lead the interview by their ideas about a project so they implicitly assume they are having the approval of the salesperson on their thoughts which will make them feel more comfortable about the product, thus, increasing the possibility of them making the purchase. Clerks must make sure that most of the ideas of the buyers match the product they are attempting to acquire no to give consumers a false expectation.