Question

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but print jobs are still not printing on the printer.

Answer 1

Answer:

Power cycle the printer

Explanation:

To power cycle a device means to turn it off and turn it back on again.This might mean switching the power to OFF and then ON again or may require physically unplugging the device and then plugging it back in again.Power cycling the device erases the RAM and allows it to boot up with fresh information.

Typically it is a good idea to wait 5 to 10 seconds before turning the device back on to make sure it has chance to fully reset.

Answer 2

Answer:

Power cycle the printer

Explanation:

Power cycling a printer is simply a technical term used when the intention is to reset it. It entails putting off a device and then turning it on again. The steps involved are; turning off a devices and then unplugging it from the source of power, after that you wait for a least 30 seconds, and then plug the device back in and turn it on. This is called power cycling. Once the printer has been seen to be online back and yet it doesn't print, power cycling it is the next option.