Answer:
Empowerment.
Explanation:
Empowerment: It an authority or power been given to an individual or group of people to perform certain tasks with complete determination. This power has been given so that tasks been performed diligently and smoothly.
In corporate, individuals been empowered to hold responsibility for certain tasks and prove profitable for the organization.
Similarly, In the given case David has empowered his employee to resolve customer complaints by itself without getting escalated, however, he has limited the power by $200 to resolve any customer complaint.
