Question

Johanna wants to learn self-defense and has signed up for a class at her local YMCA. She chose this particular class because her sister took it last year and told her it was a great class. While Johanna has never had a need to defend herself, everyone tells her it is a good idea to learn how. Johanna's service expectation for the class was shaped by:_______

Answer 1

Answer:

The correct answer is letter "B": Word-of-mouth communication.

Explanation:

Word-of-mouth communication or Word-of-mouth marketing is an advertising method based on referrals from consumers who used a determined good or service and consider what they acquired fulfilled their expectations or even went beyond what they were expecting. The use of technology and social media has made Word-of-mouth marketing to become common since anybody can share their opinions about anything.

Answer 2

Answer:

a. Social needs Philosophy

Explanation:

on the basis and reasoning of this theory which helps in the coordination of various activities of any individual and the society on that Johanna will stay in the class because she will want to fit in the societal presences and choices so she will want to be in a social minimum to get to cause the members of society tells her its a good idea to join the classes. So she needs this in this type of society.