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Which of the following are characteristics of a well-designed service system?a.It is rigid and inflexibleb.Each element of the system is consistent with the operating focus of the firmc.It provides an impenetrable barrier between front- and back-office parts of the systemd.It is user-friendly

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Answer:

The correct answers are letters "B" and "D": Each element of the system is consistent with the operating focus of the firm; It is user-friendly.

Explanation:

Service Systems are Information Technology (IT) sources that are used by companies to optimize customers' assistance. It is recommended for the service system to be designed according to the company's business. Well-designed service systems are consistent with the strategy of the firm, user-friendly, should meet consumers' expectations, be easy to sustain, cost-effective, and must represent a value for the customer.

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The characteristics of the a well-designed service system is that Each element of the system is consistent with the operating focus of the firm and It is user-friendly.

characteristics of well-designed service system:

  • It should be compatible with the master plan of the company,

  • It should be user-friendly,

  • It should be strong,

  • It should be uncomplicated to assist,

  • It should be connect effectively between the activities of front office and back office.

  • It should be cost-effective.

Hence, referring to the pointers given above,the option [B] and [D] both are correct.

Learn more about well-designed service system:

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