As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.
B) labor.
C) conflict.
D) incongruence.

It refers to the situation of mental status , where there is confusion between the emotions experienced by the employees and the emotion which is required to have for working in the organisation , is referred to as emotional dissonance .

The condition makes the employees very agitated and unhappy for the job , and is not able to enjoy their work .

Hence , from the given scenario of the question ,

The correct option is emotional dissonance .

As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional: A) dissonance. B) labor. C) conflict. D) incongruence.

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As a flight attendant, Mary Ann is supposed to smile and act cheerful at all times on the flight; however, she feels tired and annoyed. The conflict between the emotion she feels and the emotion she is required to express is called emotional:

A) dissonance.
B) labor.
C) conflict.
D) incongruence.