Maryanne purchases a water bed online. However, when it is delivered to Maryanne's house, the measurements of the bed do not match the measurements given on the Web site, and the bed does not fit in her room. When Maryanne contacts the company, they deny any responsibility and tell her that she must have ordered a different bed. Maryanne could have avoided this situation if she had had more knowledge of _____.
Select the best answer from the choices provided.
a.the store's reputation
b.the quality of the item
c.consumer protection laws
d.the terms of the transaction
