Question

After returning home from a trade show, Mr. Jones, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of _______, which focuses on worker performance and urges employees to strive for zero defects.

Answer 1

Answer:

Quality assurance

Explanation:

Quality assurance (QA) is to prevent errors and failures in manufactured goods and to avoid issues when providing consumers with products or services. It's also the Maintenance of the required quality level in a product or service, in particular with due regard for each stage of the delivery or production process.