Question

Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Betty does not have authority over other team members, but she provides guidance, instruction, and direction to them. Betty is a(n) ____.
a. director of the board
b. advisory manager
c. lower-level manager
d. top-level manager
e. team leader

Answer 1

Answer:

e. team leader

Explanation:

Team members usually report to the first-line manager, that has the power to fire employees, manages personnel and is accountable for the team's performance. Nonetheless, any of the team members may be tasked with becoming a team leader, the boss charged with coordinating team activities in order to produce vital outcomes.Team leaders might not have control over the other team members, yet they are required to provide direction, encouragement and guidelines for others; organize group initiatives; and settle disputes.