Question

A customer asks you over the phone how much it will cost to upgrade memory on her desktop system to 16 GB. She is a capable Windows user and able to access BIOS/UEFI setup using the user power-on password you set up for her. Which actions can you ask the customer to perform as you direct her over the phone to get the information you need and develop an estimate of the upgrade’s cost? a. Use BIOS/UEFI to view how much memory is installed and how much memory the system can hold. b. Enter info32.exe to determine how much memory is currently installed. c. Use BIOS/UEFI to show which memory slots are used and how much memory is installed in each slot. d. View the System Information window to determine how much memory is currently installed.

Answer 1

Answer:

b. Enter info32.exe to determine how much memory is currently installed.

Explanation:

The reason is that as an IT expert i'm not supposed to assume the users level of knowledge would be as good as mine so instead I would work the user through a more familiar and straight forward path such as booting to the windows first and then using the info32.exe command in the RUN interface.