Answer:
It's true
Explanation:
Quality as compliance is a concept of quality based on the product, whose main objective is to meet a set of characteristics that can be measured and established by the manufacturer to satisfy the customer, which implies a technical concept of quality.
The concept would be admissible when it is easy and possible to correctly identify the specifications. The main advantages:
• Ease of measurement
• It forces management to disaggregate all the components of the product, in order to establish the quality parameters.
• It is useful to clarify the responsibilities as operators and supervisors
• Efficiency improvement
However, it also has some drawbacks:
• It is oriented towards the product, towards internal efficiency (not towards the customer).
• A continuous redefinition of specifications
