Respuesta :

Answer:

It's true

Explanation:

Quality as compliance is a concept of quality based on the product, whose main objective is to meet a set of characteristics that can be measured and established by the manufacturer to satisfy the customer, which implies a technical concept of quality.

The concept would be admissible when it is easy and possible to correctly identify the specifications. The main advantages:

• Ease of measurement

• It forces management to disaggregate all the components of the product, in order to establish the quality parameters.

• It is useful to clarify the responsibilities as operators and supervisors

• Efficiency improvement

However, it also has some drawbacks:

• It is oriented towards the product, towards internal efficiency (not towards the customer).

• A continuous redefinition of specifications

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