The manager of a medical unit regularly reviews the incident reports that result from errors and near misses that occur on the unit. How should the manager best respond to these incident reports?

The correct option is A, which says that; "Use them to inform improvements and education on the unit" is the correct option here,and the reasons are written below;

The manager is reviewing the incident reports that result from errors and near misses that occur on the unit medical unit regularly, why? Obviously, he wants excellent customer satisfaction, before you can make your customer happy, your workers should also be happy which is proportional to improvement From the workers.

So let us check our the options;

Option B suggest that the manager of the medical unit to use the report to identify deficient workers for removal or demotion; this will not be good for business, because many of the workers in the unit will not be willing to finish the incident reports, since they are afraid that any mistake they do will land them a removal or demotion. Although, it is a good reasoning, it is not the best choice from the manager.

Option C: Cross-reference them with client satisfaction reports from the unit will not make the unit to improve too.

Same thing with option D.