"Tell me about the concerns that brought you to the clinic today."
Explanation:
Requesting parents to talk regarding their concerns is just an open-ended question which will determine a relationship and start giving the nurse a comprehension of the attitudes of the parents.
Whether patients feel that their nurses are listening, they show better healthcare results and a happier attitude.
They realize that listening is so important to who they are human beings, and we can't necessarily communicate it when someone is listening.