Found along the top of the value chain and includes business processes, such as firm infrastructure, human resource management, technology development, and procurement, that support the primary value activities?

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ANSWER:

Support Value Activities

Porter’s value chain involves five primary activities: inbound logistics, operations, outbound logistics, marketing and sales, and service. Support activities are illustrated in a vertical column over all of the primary activities. These are procurement, human resources, technology development, and firm infrastructure.

STEP-BY-STEP EXPLANATION:

Support Value Activities

Porter’s value chain involves five primary activities: inbound logistics, operations, outbound logistics, marketing and sales, and service. Support activities are illustrated in a vertical column over all of the primary activities. These are procurement, human resources, technology development, and firm infrastructure.

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Answer:

Porter Value Chain Analysis

Explanation:

Porters value chain analysis, are business processes, that would create value for customers,  value formation will eventually lead to competitive advantage, which will increase profitability.