What kind of document serves as a legally binding contract or part of a contract that defines, in plain language and in measurable terms, the aspects of a service provided to a customer?
A. master service agreement
B. service-level agreement
C. memorandum of understanding
D. statement of work
A memorandum of understanding is a type of agreement between two or more parties. It expresses a convergence of will between the parties, indicating an intended common line of action.
