You are the HR manager at FoodFaire, a local grocery store. Your clerks belong to the United Food and Commercial Workers International Union, which has threatened a strike in 11 days unless their demands are met. They are asking for a 12% raise, and you can offer them only 4%. You can almost feel the hours ticking by—this is a critically important negotiation, and neither party really wants the strike. The conflict-handling technique is most appropriate in this situation.