Question

According to the managers in the video, which of the following methods is Intermountain Healthcare using to promote strategic conversations in the organization? Check all that apply.

a. Using purpose-directed communication
b. Engaging in downward communication
c. Using multiple channels of communication
d. Communicating across organizational boundaries

Answer 1

Answer:

c. Using multiple channels of communication

Explanation:

According to the transcript (senior manager), the way Intermountain Healthcare includes all colleague levels in strategic conversations is using multiple communication channels. They use boards, direct contact and formal documents to reach out to employees. This is great practice as employees are differently inclined towards different communication channels (formal and informal).