Question

A nurse says, "We have so many drills and safety checks for everything. It is almost like we are preoccupied with the possibility of failure." How should the charge nurse respond to this statement?

Answer 1

Answer:

"Highly reliable organizations think about the possibility of failure and what to do to avoid it."

Explanation:

This statement reflects the quality of highly reliable organisations (HRO) who develop an organizational culture reflecting quality assurance and management. HROs are not immune to adverse events but have strong systems and procedures to reduce the occurrence of adverse events and human errors causing medical emergencies. Moreover, these organizations also work on their emergency protocols to prevent any major life loss.