Question

John thanks Aaron for doing him a favor by giving him a pat on the shoulder while saying, "You're the best!" This is an example of which of the functions of non-verbal messages?
a. complementing.b. re-arranging.c. substituting.d. contradicting.e. replacing.

Answer 1

Answer: a. complementing

Explanation: Non-verbal messages such as facial expressions and maintaining eye contact serve different functions. Here, John pats Aaron on the shoulder while saying "You're the best!" John's non-verbal message complements his verbal message. By adding this gesture, it emphasizes what he is saying.

Non-verbal communication may also substitute, accent or regulate a spoken/verbal message.